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Inspirational Roadmap: 10 Steps to the Ultimate Customer Experience



Join Frost & Sullivan, New York Times best selling author Shep Hyken, and the Senior Director of Customer Care for Eye Med, Steve Ellis, for a unique, complimentary eBroadcast as we deliver 10 strategies in 20 minutes, around two hot topics which are sure to impact your bottom line.

We will focus on these strategies and more that you can apply to your own organization:

  •     Creating Confidence
  •     Owning The Customer Experience
  •     Developing a Clear Customer Service Plan
  •     Enrolling Key Stakeholders
  •     Gaining Commitment

Expect to learn new strategies that you can apply to your own organization, and get your questions answered during our 10-minute Q&A session following the presentation.

See, hear and meet our presenters in person at this year's 10th Anniversary Customer Contact 2014, East: A Frost & Sullivan Executive MindXchange. (April 6-9, 2014 Marco Island, FL).

Click HERE for more details.

Click HERE to register.